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continue shoppingRETURN POLICY
The present conditions of the return policy, including the terms and conditions for exercising the legal guarantees and the right of withdrawal, are an integral part of the General Terms and Conditions of Sale and are governed by French law, in particular by the Consumer Code.
The Buyer may be required to return the products ordered when he/she wishes to:
- exercise his/her right of withdrawal
- proceed with an exchange
- return one or more damaged, defective or incorrect items
You will find below the modalities of implementation of these returns.
In any case, we remind you that all products sold by the Seller have an identification label with a disposable seal that is an integral part of the product. Please try the products without removing this label and seal. Products returned without a label and seal will not be accepted.
1. Right of withdrawal
You have a period of 14 (fourteen) days from the day after receiving your order to exercise your right of withdrawal, without giving any reason or having to pay any penalties. When the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
In order to exercise this right, you must, within the 14-day period referred to above, notify us of your decision to withdraw from this contract by means of an unambiguous statement, by the following means:
Sending the withdrawal form below or any other statement explicitly specifying your decision to withdraw from the sales contract to the Seller at the address indicated below:
Withdrawal form
To:
PIERRE BALMAIN
E-Commerce Customer Service
25 Rue Pasquier
75008 Paris
Or by e-mail to contact@customercare.balmain.com
I hereby exercise my right to withdraw from the sales contract for the following items:
_______________________________________________________________________________________
_______________________________________________________________________________________
_______________________________________________________________________________________
Order dated: ____________________________________________________________________
Order received on: ______________________________________________________________________
Order number: ____________________________________________________________________
First and last name: __________________________________________________________________________
E-mail address associated with the order placed: ______________________________________________
Signature : _______________________________________ Date : ________________________
b) Go directly to one of the BALMAIN shops listed on www.balmain.com and present the products to the sales team within fourteen (14) days of their receipt. You will then be reimbursed for the price of the product(s) you have purchased, in accordance with the conditions set out in this policy.
The Seller will contact you as soon as possible to confirm that he has received your withdrawal request and will verify it.
If the Seller confirms the conformity of your withdrawal, the Seller will reimburse you, without undue delay, the amount corresponding to the product which is the subject of the withdrawal, including the delivery costs (except in the case of a partial return of the order, in which case the delivery costs will remain at the Buyer's expense) and, in any event, no later than 14 (fourteen) days following receipt by the Seller of the returned goods.
No goods may be returned to the Seller without his prior information and in compliance with his instructions for reshipment.
You must entrust a carrier with the goods which are the subject of the withdrawal in order to return them, in perfect condition, with all their accessories if applicable, without undue delay and, in any event, no later than 14 (fourteen) working days after the confirmation by email from the Seller that your request for withdrawal has been taken into account (To return the products, please refer to section 4 "Return procedures" below). This period is deemed to have been respected if you return the goods before the expiry of the fourteen-day period, at your expense and via an appropriate delivery method, to the following address:
PB
Kuehne + Nagel Ferrières
ZAC des Hauts de Ferrières,
PA du Nid à Grives
77 164 FERRIERESEN BRIE
The right of withdrawal is excluded if you have purchased personalised products or in the case of sealed items that have been opened after delivery and cannot be returned for health or hygiene reasons.
To return products, please refer to section 4 "Return Policy" below.
Conditions for exercising the right of withdrawal in accordance with Article L.121-20-12 of the French Consumer Code
The right of withdrawal from the sales contract shall be deemed to have been duly exercised if all the following conditions are met:
a. The right of withdrawal has been duly exercised within fourteen (14) days of receipt of the products by following the above procedures.
b. The products must not have been used, worn or washed and, in any case, must comply with the conditions mentioned in the section on Conformity Checks below;
c. The identification label with the disposable seal is always attached to the products and forms an integral part of them.
d. Products are returned in their original packaging.
e. The products are entrusted to the carrier within fourteen (14) days after the confirmation by email from the Seller that your request for withdrawal has been taken into account.
f. The products are not damaged.
In this case, the Seller will refund the full price of the products purchased including delivery charges. You will only be responsible for the cost of returning the goods to us, unless you use the carrier and shipping methods set out below in section 4 "Return Policy". If the returned products cannot be accepted because the above conditions are not met, you will be notified and you may choose to have the products returned at your expense. If you refuse this delivery, the Seller reserves the right to retain the products and the amount paid for their purchase.
2. Items returned as damaged, faulty or incorrect
Without prejudice to the application of mandatory consumer protection provisions, if you are returning a product because of an error on our part or because it is damaged or defective, please notify the seller using the Returns Form on the website; if a product becomes defective after receipt, please contact Customer Services for further information. Masks and underwear cannot be returned.
To return products, please refer to section 4 "Return Policy" below.
The Seller will examine all such returned products and offer you a replacement, repair, refund or price reduction within a reasonable period of time by e-mail. Subject to the Seller's acceptance of damaged or defective products, in the event of a full refund of the price, the cost of shipping the item to your address and you will not be charged for returning the item to the Seller provided you use the DHL carrier as set out below. If the Seller finds no defect in the returned goods, you will be notified that the returned goods cannot be accepted and you may choose to have the goods redelivered at your expense. If you do not accept redelivery, the Seller reserves the right to retain the products and their purchase price and to charge the Seller's fees and commissions to you.
3. Return procedures
3-1. Procedure and costs for returning products to the Seller - DHL
The Seller recommends that you use the DHL carrier (www.dhlexpress.fr) to return products. If you use DHL and the pre-printed label with the return address attached to the original order, you do not have to pay the return shipping costs. The Seller will pay the DHL service on your behalf. The ability to track a package sent by this shipping service at any time relieves you of any responsibility for loss or damage to the products during transit. If you decide to return products with a carrier other than DHL, you must pay the return shipping costs and are liable for any loss or damage to the products during transit.
3-2. Conformity checks
The products must be returned in their original and unused condition, in perfect condition, intact, complete (original packaging, instructions, warranty certificate, accessories, etc.), clean and in a state that allows them to be sold. In the event of damage to the product resulting from improper handling on your part, you may be held liable.
We reserve the right not to accept any returns of products that show signs of wear and tear, or that have been used or altered from their original condition in any way, or alternatively, to reduce the refund or exchange value, if applicable.
You will be notified if the returned product(s) are not accepted because they do not meet the above conditions or if we decide to reduce the refund amount for the above reasons.
If this is the case, you may choose to have the product(s) reshipped to you at your expense. If you do not wish to have the product(s) returned to you, the Seller will keep the product(s) as well as the amount paid for the purchase of the product(s).
4. Time limits and refund procedure
Once the Seller has received the returned products and verified that all the conditions have been met, you will receive an e-mail confirming that your return has been accepted and, depending on the case, Pierre Balmain will proceed with:
- A full refund of the product(s) concerned
- Or the requested exchange
- Or a partial refund, if the products have lost value, informing you of the amount deducted from the refund.
Regardless of the method of payment used, the Seller will process the refund as quickly as possible and, in any case, within fourteen (14) days of becoming aware of your decision to exercise your right of withdrawal or your request for a return or exchange and once it is satisfied that the return has been made in accordance with the above conditions.
The Seller will make the refund using the same means of payment as for the initial transaction, unless a different means is expressly agreed; in any event, this refund will not incur any costs for you.
The time taken to refund the amount paid for the purchase of the returned products depends on the method of payment used.
• Credit card purchases: the refund period will depend on the card issuer, but will normally be within two billing cycles. The value date of the credit will be the same as the original charge. You will therefore not suffer any loss in bank interest.
• Payment via PayPal: Refunds will be credited to your PayPal account and will be visible immediately. The actual refund to the credit card associated with your PayPal account will depend on the card issuer.
• Cash on delivery (where applicable): we will refund to the bank account you have provided, so the time taken to refund will depend on the accuracy of the information you have provided and will usually take twenty (20) days.