The size shown on the item's label is indicated on each product page.

To help you choose the right size, please refer to our Size Guide, available on each product page.

For personalized advice, our Customer Service team is available by phone, email or WhatsApp.

Balmain.com issues an invoice for every shipment. If your order is delivered in multiple shipments, a separate invoice will be issued for each shipment. This document will be sent as an attachment with the shipping confirmation email for your package, and can also be viewed via your My Account area.

Please note: once the order has been confirmed, you will not be able to change the information you have entered, nor will we be able to issue a new invoice.

You can exercise your 10. Right of Withdrawal and return items ordered on Balmain.com. To find out how long you have to do so, please consult the Returns section of our website.

To make a return:
• Fill in the Online Return Form to generate your return label.
• Make sure that the items are in their original condition and that all labels are attached. If you fail to do so, we will not be able to accept the returned goods or give you a refund.
• Print and visibly stick the return label on top of the previous one.
• Contact the carrier to schedule the collection of your parcel.

You can track your parcel at any time from the Track Your Return page.

We process returns within 7 working days of receipt in our warehouse. Once your refund has been accepted, we will send you an email confirmation.
Refunds will be made on items returned in accordance with the above conditions. If the return doesn't meet the conditions, the package will be returned to you.

Due to merchandising restrictions, all returns must be made from the country where the order was placed.

For more information on the conditions for exercising your 10. Right of Withdrawal, please consult the Legal notice.

Please check that the information entered for your payment method is correct.
If bank authentication is required, such as an SMS code, approval through your banking app or any other security method, please follow the instructions provided by your bank.
If the issue persists, we recommend contacting your bank or trying another payment method.

Should you require any further assistance, our Customer Service team is available by phone, email or WhatsApp.

Your order may display different statuses:

• Confirmed
Your order has been confirmed and is currently being prepared in our warehouse. A confirmation email containing your order number has already been sent to you. At this stage, no action is required on your part: our teams are preparing your items with the utmost care before shipment. You will receive a new email as soon as your order has been handed over to our carrier.

• Order with Multiple Shipments
Your order may be prepared and shipped in several packages, for example when it contains several items. These packages are linked to different tracking numbers and will be delivered separately, at no additional cost to you. You can track their delivery at any time from the Track Your Order page or, if you are signed in, from the My Account section.

• Canceled
Your order has been canceled and will not be shipped. A cancellation may follow your request, an issue during the processing of your payment, or the unavailability of an item. If your order has already been paid for, you will receive a full refund to your original payment method. The time it takes for the refund to appear depends on your bank. Should you have any questions, our Customer Service team remains at your entire disposal.

• On its way
Your order has left our warehouse and is now on its way to the delivery address provided. As soon as your order is handed over to our carrier, you will receive an email containing your tracking number so that you can follow its progress in real time.
You can check the status of your order at any time from the Track Your Order page or, if you are signed in, from the My Account section.

• Delivered
Your order has been delivered to the address provided when placing your order. If your tracking information shows that your order has been delivered but you have not yet received your package, we invite you to check with those around you and then review the tracking information. If you are still unable to locate your package, our Customer Service team remains at your entire disposal.

We invite you to check the Spam or Junk folder in your inbox.

You can also add no-reply@balmain.com to your list of approved senders to ensure that you receive our future communications.

If you are still unable to locate your confirmation email, our Customer Service team is available to assist you by phone, email or WhatsApp.

If your order has not been delivered within the estimated delivery time, we invite you to consult the Track Your Order page, where you will be able to access your shipment tracking information on the carrier’s website. You may also contact the carrier directly should you require any additional information regarding the delivery of your order.

Check the status of your order:
• Go to the My Orders section of your account, or enter the order number from your order confirmation email on the Track Your Order page.
• Check that the delivery address is correct.

Should you require any further assistance, our Customer Service team is available by phone, email or WhatsApp.

Balmain offers you the opportunity to enjoy personalized assistance in a store.

You can submit your request directly from our Stores page. One of our Sales Associates will contact you as soon as possible to arrange your appointment.

Once confirmed, your order immediately enters the preparation process so that it can be shipped as quickly as possible. Unfortunately, it can therefore no longer be modified or canceled.

If you do not wish to keep all or part of your order, you may exercise your 10. Right of Withdrawal after receiving it by completing the return form. You will have 20 days from the delivery date to notify us of your decision, and then return the item or items concerned.

To ensure that your order is prepared and shipped as quickly as possible, each order is processed immediately after it has been confirmed.

Unfortunately, it is therefore no longer possible to modify an order, add or remove an item, or cancel it.

If you wish to purchase another item, please place a new order. If you do not wish to keep an item you have received, you may return it in accordance with our Return Policy.

If the item you are looking for is temporarily unavailable on Balmain.com, you can check its availability at your nearest Balmain store and, where applicable, request that it be reserved.

You can also create a back-in-stock alert. Simply enter your email address to be notified as soon as the item becomes available again.

To place an order on Balmain.com, please follow the steps below:

Select the item of your choice, then choose your preferred color and size.
2. Add it to your Cart.
3. From your Cart, select the packaging you would like for your order, depending on the available options.
4. Click Proceed to Checkout to continue with your purchase.
5. Enter your email address and delivery address. You may also sign in to your account or create one to save your information and make future purchases easier.
6. Select the delivery method available for your destination, then choose your payment method. Once your order has been shipped, the carrier may, depending on the available options, allow you to modify the delivery or collect your package from a service point.
7. Carefully review all the information provided, then click Pay Now to confirm your order.
For certain card payments, your bank may require an additional authentication step to secure the transaction. This verification may take the form of a one-time code, an SMS or any other authentication method provided by your bank

Once your order has been confirmed, you will receive a confirmation email containing all the details of your purchase. Our teams will then prepare your order with the utmost care. A new email will be sent to you as soon as it has been shipped, together with the tracking information.
Should you require any further assistance, our Customer Service team is available by phone, email or WhatsApp.

Yes, simply click In-Store Availability on the product page to view the list of stores where the item is available. You can then complete the dedicated form to submit a reservation request.

Our teams will contact you within one working day to confirm the item’s availability and propose an appointment in store. Please note that this service is only available at Balmain stores.

Should you have any further questions, our Customer Service team is available by phone, email or WhatsApp.

Yes. From your Cart, you can select the gift packaging option and add a personalized message, if you wish.

Whether it is a special treat for yourself or a gift for someone else, your order will be carefully prepared to provide an experience that reflects the world of the Maison.

From your customer account, under “My Orders", you can view your online orders as well as purchases made in our stores since August 2026.

You can find all orders placed before August 2026 in the dedicated section.
If any orders are missing or you experience difficulties accessing them, our Customer Service team is available by phone, email or WhatsApp.

We offer several delivery methods, with times and charges that vary depending on the option chosen and your destination. To find out the times and rates applicable to your order, please consult the Delivery section of our website.

Deliveries are made during business hours from Monday to Friday, except on public holidays. The courier will make three delivery attempts. After the third attempt, the package will be redirected to our warehouse.

Depending on the options available for your destination, the courier may allow you to redirect your package to a nearby service point for collection. These options will be communicated directly by the courier once your order has been shipped.

Please note: once the order has been confirmed, you will not be able to change your delivery address. As all orders are processed automatically, it is not possible for us to change dispatch or delivery times.

You will receive an email with a link to track your order as soon as your package leaves our warehouse. You can also visit the Track Your Order section to check the status of your order.

We are unable to deliver to certain destinations, including P.O. boxes and some specific territories. Any order placed for a destination that we do not serve may be canceled.

The delivery address must correspond to the country or region selected on Balmain.com. To have your order delivered to another country or region, please change your selection before completing your order.

Our Customer Service team remains available should you have any questions regarding a specific destination.

Once your order has been shipped, the carrier may offer different delivery options through your package tracking, depending on your destination.

Depending on the services available locally, you may be able to:
• reschedule the delivery date;
• select a collection point;
• choose a delivery time slot, where this option is available.

The availability of these services depends on your delivery country and the options offered by the carrier.

You can track your order from the shipping confirmation email, from the Orders section of your account, or directly from the Track Your Order page at the bottom of our website by entering your order number and email address.

You can track your order at any time:
• from the My Account section;
• via the link included in your shipping confirmation email;
• from the Track Your Order section, available at the bottom of every page on Balmain.com, by entering your order number and the email address used when placing your order.

You can track your order from the shipping confirmation email, from the Orders section of your account, or directly by clicking here.

For any questions or issues regarding the delivery of your order, our Customer Service team is available by phone, email or WhatsApp.

To ensure that your order is prepared and shipped as quickly as possible, each order is processed immediately after it has been confirmed. The delivery address can therefore no longer be changed.

Returns are reviewed within 7 working days of receipt at our warehouse.

Once your return has been approved, your refund is immediately initiated to the payment method used for your order, and a confirmation email is sent to you.
Please note that, before the return reaches our warehouse, the refund may be withheld until we have received the returned items or you have provided proof that they have been shipped, whichever occurs first.

If you return your entire order under your 10. Right of Withdrawal, the original delivery charges paid will also be refunded, where required by applicable regulations.
If several delivery methods were available, the refund is limited to the cost of the least expensive option. Any additional amount paid for a faster delivery method remains at your expense.

The time required for the funds to be credited then depends on the payment method used:
• Credit card: our bank processes the refund within 7 working days following the confirmation email. The time it takes for the funds to appear in your account then depends on your bank.
• PayPal: the refund generally appears in your PayPal account within 24 hours following the confirmation email.

To ensure that your refund is processed correctly, the bank account linked to the payment method must be held in the same country in which the order was placed.

You can check the status of your return on the Track Your Return page.

For security reasons, refunds cannot be made to a different credit card than the one used to pay for the order.

You can check the status of your return at any time on the Track Your Return page.

Yes. If you want to use another courier, please note you will be responsible for the return shipping costs.

Please note that if you do not use the return label generated through the return form, Balmain.com is not responsible for the theft or loss of the parcel during transport. This is why we recommend using a tracked delivery service.

You do not need to take any further action.

If you ultimately decide to keep your items, simply do not ship your package. Your return request will be automatically canceled.

The refund is automatically issued to the payment method used for the order.

For security reasons, it cannot be issued to a different account or payment method.

While we are unable to offer exchanges for online orders, you can easily return the item and place a new order on Balmain.com in your preferred size, color or style.

Please note that items purchased online cannot be exchanged in a store.

We are sorry if the item you received does not match your order or is damaged. You can submit your return request directly by selecting the appropriate reason. Once the item has been received and inspected, we will issue your refund.

Our Customer Service team remains available should you require any assistance.

Once an order has been confirmed, it can no longer be cancelled, nor can the parcel be intercepted while in transit.

You may exercise your 10. Right of Withdrawal once you have received your order: the dedicated feature will then be accessible from your order page. You will have 14 days from delivery to notify us of your decision and to return the item(s) concerned.

The refund is issued no later than 14 days after your withdrawal declaration. It may be deferred until we have received the returned item(s) or proof of their dispatch.

The refund is made to the payment method used for the order and covers all sums paid, including the delivery charges corresponding to the standard shipping method. If you opted for a faster delivery method, the additional cost remains at your expense.

You have 14 days from receipt of your order to withdraw.

To do so, go to the "Exercise your 10. Right of Withdrawal" feature, accessible from the link in the website footer or from your order page. Enter your order number, confirm your declaration, and you will immediately receive an acknowledgement of receipt by email, along with the instructions for returning your item(s) and the corresponding return label.

Creating a Balmain account allows you to enjoy a smoother and more personalized experience.

You will be able to:
• save your personal information;
• track your orders and returns;
• view your online and in-store purchase history;
• create and share your wishlist.

To create an account on Balmain.com, click Create My Account and enter your email address. No password is required: a unique login code will be sent to you by email each time you access your account, providing you with an experience that is both simple and secure.

Should you require any further information, our Customer Service team is available by phone, email or WhatsApp.

Access to your Balmain account does not require a password.
Simply enter your email address to receive a secure login code allowing you to access your personal account.

If you experience any difficulties, our Customer Service team is available by phone, email or WhatsApp.

If you wish to delete your Balmain account, please contact our Customer Service team, who will handle your request.

Subscribe to our newsletter and be among the first to discover the latest collections from the Maison Balmain, our exclusive pre-launches, news and Private Sales.

You can unsubscribe at any time by clicking the Unsubscribe link at the bottom of each of our newsletters.

Your request will be processed as soon as possible. However, you may still receive a few communications while it is being processed.

Try adding the address "contact@email.balmain.fr" to the list of approved senders in your email account. This way, future newsletters should not be blocked by your spam filter. If you still do not receive the Newsletter, our Customer Service team is available by phone, email or WhatsApp.

Balmain.com accepts the following payment methods:
• Credit and debit cards: Visa, Mastercard, American Express, Carte Bleue, Discover, as well as certain prepaid cards. Your order will be charged when it is shipped.
• PayPal: This payment method allows you to pay for your order without entering your bank details on Balmain.com. Payment is confirmed when your order is confirmed.
• Apple Pay: Apple Pay allows you to complete your purchase simply and securely.
• Klarna: Klarna offers flexible payment options at no additional cost.

To make future purchases easier, you can also save your payment information using our express checkout feature.

All transactions made on Balmain.com are protected by security protocols that comply with the highest standards. The information exchanged is encrypted and transmitted through a secure connection, identifiable by the “https” prefix and the padlock displayed in your browser’s address bar.

Depending on your bank’s requirements, additional authentication, such as a code received by SMS, a one-time password or another verification method, may be required when making your payment.

Please check that the information entered for your payment method is correct.
If bank authentication is required, such as an SMS code, approval through your banking app or any other security method, please follow the instructions provided by your bank.
If the issue persists, we recommend contacting your bank or trying another payment method.

Should you require any further assistance, our Customer Service team is available by phone, email or WhatsApp.

When your order is confirmed, a bank authorization is carried out to verify the validity of your payment method and the availability of funds.

Your card is charged when your order is handed over to the carrier for shipment. If your order is shipped in several packages, you may be charged separately as each package is dispatched. The total amount charged will not exceed the amount confirmed when you placed your order.

In rare cases, one or more items may become unavailable while your order is being prepared.

In this case, you will only be charged for the items that are actually shipped. The amount charged may therefore be lower than the amount displayed when your order was confirmed.

If your order is shipped in several packages, the total amount may also be charged in several separate transactions, with each charge corresponding to the items included in a particular shipment.

When your order is confirmed, a bank authorization is carried out to reserve the amount corresponding to your purchase.
Depending on your bank, this authorization may temporarily appear as a separate transaction on your statement.
It is automatically replaced by the final charge when your order is shipped. You will only be charged once.

An invoice is automatically issued for each shipment. If your order is shipped in several packages, you will receive a separate invoice for each shipment.

Each invoice is sent to you by email with the corresponding delivery confirmation. You can also view your invoices at any time from the Orders section of your My Account area.
Should you require any further assistance, our Customer Service team is available by phone, email or WhatsApp.

The purchasing services available on Balmain.com are exclusively reserved for end consumers.
The treatment of taxes and duties depends on the delivery destination.

An invoice is issued for each shipment. If your order is shipped in several packages, you will receive a separate invoice for each shipment.

Each invoice will be sent as an attachment to the corresponding delivery confirmation email and will also remain available at any time in your My Account area.

Once your order has been confirmed, the billing information provided can no longer be changed. As a result, we are unable to issue a new invoice.