Return Policy

The present conditions of the return policy, including the terms and conditions for exercising the warranties and the return rights, are an integral part of the General Terms and Conditions of Sale and are governed by the laws of the United States and by the laws of the State of New York.

The Buyer may be required to return the products ordered when he/she wishes to:

  • Request a return 
  • Proceed with an exchange 
  • Return one or more damaged, defective or incorrect items

You will find below the modalities of implementation of these returns.

 In any case, please note that all products sold by the Seller have an identification label with a disposable seal that is an integral part of the product. Please try the products without removing this label and seal. Products returned without a label and seal will not be accepted.

 1. Return Policy

You have a period of 20 (twenty) days from the day after receiving your order to return products for a refund, subject to the conditions set forth below. When the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

In order to initiate a return, you must, within the 20-day period referred to above, notify us of your intent to return the product by the following means:

Sending the return form below or any other statement explicitly specifying your decision to return the product to the Seller at the address indicated below:

Return Form

To: Balmain USA LLC, Head Office Address - 437 Madison Avenue, 20th floor Suite #2003, New York, NY 10022, USA. Telephone number: +1(646)-343-9792. Or by e-mail to contact@customercare.balmain.com

I hereby request to return the following items from my order: _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________

Order dated: ____________________________________________________________________ 

Order received on: ______________________________________________________________________ 

Order number: ____________________________________________________________________ 

First and last name: __________________________________________________________________________ 

E-mail address associated with the order placed: ______________________________________________

Signature : _______________________________________ Date : ________________________

 

The Seller will contact you as soon as possible to confirm that it has received your return request and will verify it.

If the Seller confirms the eligibility of your return, the Seller will refund you, within a reasonable time, the amount corresponding to the returned product, including the original delivery costs (except in the case of a partial return of the order, in which case the delivery costs will remain at your expense) and, in any event, no later than 20 (twenty) days following receipt by the Seller of the returned goods.

No goods may be returned to the Seller without prior notification and in compliance with the Seller’s instructions for reshipment.

You must ship the returned goods in perfect condition, with all their accessories if applicable, without undue delay and, in any event, no later than 20 (twenty) working days after the confirmation by email from the Seller that your return request has been received (To return the products, please refer to section 4 "Return procedures" below). This period is deemed to have been respected if you return the goods before the expiry of the twenty-day period, at your expense and via an appropriate delivery method, to the following address:

PB
Fashion Logistics Inc
621 US Highway 46 W – Hasbrouck Heights
07604 - NJ

Returns are not accepted for personalized products or sealed items that have been opened after delivery and cannot be returned for health or hygiene reasons.

To return products, please refer to section 4 "Return Policy" below.

Conditions for exercising the right of return: The right of return from the sales contract shall be deemed to have been duly exercised if all the following conditions are met:

a. The right of return has been duly exercised within twenty (20) days of receipt of the products by following the above procedures.

b. The products must not have been used, worn or washed and, in any case, must comply with the conditions mentioned in the section on Conformity Checks below.

c. The identification label with the disposable seal is always attached to the products and forms an integral part of them.

d. Products are returned in their original packaging.

e. The products are entrusted to the carrier within twenty (20) days after the confirmation by email from the Seller that your request for return has been taken into account.

f. The products are not damaged.

In this case, the Seller will refund the purchase price of the products, excluding delivery charges unless the return is due to the Seller’s error. You will be responsible for the cost of returning the goods to us, unless you use the carrier and shipping methods set out below in section 4 "Return Policy". If the returned products cannot be accepted because the above conditions are not met, you will be notified and you may choose to have the products returned at your expense. If you refuse this delivery, the Seller reserves the right to retain the products and the amount paid for their purchase.

 2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact Customer Service using the Returns Form on the website within 20 days of receipt. If a product becomes defective after receipt, please contact Customer Service for assistance. Masks and underwear cannot be returned for hygienic reasons.

To return products, please refer to section 4 "Return Policy" below.

The Seller will inspect all returned products and, if the return is approved, will offer you a replacement, repair, or refund at the Seller’s option. If your return is approved due to the Seller’s error or a defective product, you will receive a full refund including original shipping costs, and you will not be charged for return shipping if you use DHL as set forth below. If the Seller determines the product is not defective or was not damaged or incorrect, you will be notified and may choose to have the product reshipped to you at your expense. If you decline reshipment, the Seller may retain both the product and the purchase price.

3. Return procedures

3-1. Procedure for returning products to the Seller - UPS

You have 20 days from the date you receive your order to exercise your right of withdrawal and return items ordered on Balmain.com.

 To make a return:

  • Carefully pack the item(s) you wish to return to prevent any damage during shipping, and make sure to include the original packing list in the package.
  • Complete the online return form to generate your return label: https://us.balmain.com/en-us/a/return
  • Print and visibly stick the UPS return label on top of the previous one.
  • Contact UPS by phone at 800-742-5877 or visit www.ups.com to schedule the collection of your parcel. You can also drop off the package at the UPS access point of your choice: https://www.ups.com/dropoff

We process returns within 7 working days of receipt in our warehouse. Once your refund has been accepted, we will send you an email confirmation.

Refunds will be made on items returned in accordance with the above conditions. If the return doesn't meet the conditions, the package will be returned to you.

Due to merchandising restrictions, all returns must be made from the country where the order was placed.

 3-2. Conformity checks

The products must be returned in their original and unused condition, in perfect condition, intact, complete (original packaging, instructions, warranty certificate, accessories, etc.), clean and in a state that allows them to be sold. In the event of damage to the product resulting from improper handling on your part, you may be held liable. 

We reserve the right not to accept any returns of products that show signs of wear and tear, or that have been used or altered from their original condition in any way, or alternatively, to reduce the refund or exchange value, if applicable. 

You will be notified if the returned product(s) are not accepted because they do not meet the above conditions or if we decide to reduce the refund amount for the above reasons. 

If this is the case, you may choose to have the product(s) reshipped to you at your expense. If you do not wish to have the product(s) returned to you, the Seller will keep the product(s) as well as the amount paid for the purchase of the product(s).

 4. Time limits and refund procedure

Once the Seller has received the returned products and verified that all the conditions have been met, you will receive an e-mail confirming that your return has been accepted and, depending on the case, BALMAIN will proceed with:

  • A full refund of the product(s) concerned
  • Or the requested exchange
  • Or a partial refund, if the products have lost value, informing you of the amount deducted from the refund.

Regardless of the method of payment used, the Seller will process refunds as quickly as possible and, in any case, within twenty (20) days of receipt and inspection of the returned products, provided the return meets the conditions set forth above.

The Seller will make the refund using the same means of payment as for the initial transaction, unless a different means is expressly agreed; in any event, this refund will not incur any costs for you.

The time taken to refund the amount paid for the purchase of the returned products depends on the method of payment used:

  • Credit card purchases: the refund period will depend on the card issuer but will normally be within two billing cycles. The value date of the credit will be the same as the original charge. You will therefore not suffer any loss in bank interest. 
  • Payment via PayPal: Refunds will be credited to your PayPal account and will be visible immediately. The actual refund to the credit card associated with your PayPal account will depend on the card issuer. 
  • Cash on delivery (where applicable): the Seller will refund to the bank account you have provided, so the time taken to refund will depend on the accuracy of the information you have provided and will usually take twenty (20) days.